1. General

All pest control treatments are carried out in accordance with Australian standards and the state code of practice for the safe use of pesticides and herbicides in non-agricultural workplaces. All chemicals used are registered with the Australian Pesticides and Veterinary Medicines Authority (APVMA) and are applied in accordance with approved product labels.

2. Scope of Service

Bug Free Pest Solutions provides treatment only for the pests specified in the “Pests Treated” section of your service agreement.

No liability is accepted for:

• Damage caused by pest infestation or reinfestation
• Damage arising from treatment processes

3. Service Guarantee & Return Visits

We agree to return and re-treat (if required and deemed necessary by the technician) within the specified service period, provided that:

• Reinfestation occurs within the agreed service period
• The issue is reported immediately within that period
• All treatment areas were accessible during the initial service
• All recommended Integrated Pest Management (IPM) procedures have been followed
• The required waiting period (usually up to 2 weeks) has been observed

A full re-treatment may not always be required.

4. Customer Responsibilities

To ensure the effectiveness of the treatment, you must:

• Maintain general cleanliness inside and outside the property
• Remove food sources and clutter
• Clean affected cupboards and surfaces (leave empty where required)
• Clean behind appliances such as fridge, stove, and microwave
• Trim vegetation away from walls, eaves, and gutters (for external treatments)
• Remove debris, rubbish, and excess vegetation from yard areas
• Treat pets and bedding if required

Failure to follow preparation or aftercare instructions may affect treatment results.

5. Service Calls & Re-visits

Occasional pest sightings do not automatically require a service call.

Unnecessary or unwarranted call-outs may incur additional charges.

Please ensure:

• The recommended waiting period has passed
• All preparation instructions have been followed

before requesting a revisit.

6. Access & Property Preparation

You are responsible for:

• Providing access to all required areas
• Ensuring the property is ready for treatment
• Providing access to water and electricity if required

Failure to provide access may result in additional charges.

7. Pricing & Payment

• Payment must be made within 7 days of invoice
• Outstanding payments may void any warranty or return service
• Additional charges may apply if terms are not met

8. Cancellations

• Cancellations must be made at least 48 hours prior to the scheduled service
• Late cancellations or no access at the time of service may incur a call-out fee
• If work has already commenced, costs incurred may be charged

9. Limitation of Liability

Bug Free Pest Solutions is not liable for:

• Ongoing or future infestations
• Environmental factors affecting treatment outcomes
• Failure to follow preparation or aftercare instructions

10. Communication

For any queries or service requests, please contact Bug Free Pest Solutions directly using the provided contact details.

Important Note:
Pest control is a process, not an instant result. Some activity may still be visible during the treatment period.